payment-policy

Payment Policy

Maximum Security and Convenience for Our Cimustasis Customers
To provide you with the safest and most convenient shopping experience, we strictly adhere to established industry security standards.

1. Accepted Payment Methods
We currently accept PayPal payments only. This ensures maximum security and optimal buyer protection for every transaction.

2. Secure Processing via PayPal
We use PayPal as our exclusive payment gateway. PayPal is one of the safest and most widely used online payment methods globally. You have the flexibility to pay using your PayPal balance, a linked bank account, or a major credit card. Your sensitive financial data is fully protected, and we never have access to this information.

3. Currency and Exchange Rates
All transactions in our online store are settled in US Dollars (USD $). If your PayPal account is set to a different default currency, PayPal will automatically convert the amount based on their exchange rate at the time of the transaction.

4. PayPal Payment Troubleshooting
If you encounter any issues during the payment process, please check the following:
Payment Declined: The bank account or credit card linked to your PayPal may have insufficient funds. Solution: Log into PayPal to select an alternative payment method, or contact your bank.
Security Check: PayPal's risk management system has flagged the transaction for a routine security review. Solution: Please wait for PayPal's authorization, or check your email inbox for further instructions from PayPal.
Timeout: The browser window remained open too long before the login process was completed. Solution: Refresh the checkout page and restart the payment process.

5. Data Protection & Transaction Security
During the checkout process, you will be directly redirected to the PayPal platform via a securely encrypted connection. Cimustasi will never collect, view, or store your credit card or bank account information. Every transaction is protected by PayPal's advanced encryption and anti-fraud technology.

Have questions about your billing?
If you have any questions about a charge or if a payment fails, our customer service team is here to help:
Email: support@cimustasis.shop
Phone: +1 (757) 232-2834
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Address: 17 Louisiana Ave, Brooklyn, NY 11207, United States